Question 1

How long will it take to recieve my order?

Accepted Answer

Orders that are recieved after 10:00 AM on Tuesday and don't have Priority shipping will be shipped the following Monday morning. So shipping time depends on where you live and when you order, and sometimes what you order. Some times you can get your order in 3 days, other times you will get them the following week. Shipping should not take longer than 2 weeks maximum. If you need your order by a specific time, email us.

Question 2

What do I do once I recieve my order?

Accepted Answer

Please follow the instructions given to you in the package. It will come with simple care instructions. Please unpackage them right away. Email us for any extra questions.

Question 3

How do I care for my new succulents?

Accepted Answer

Follow the instructions given in the package or below.
 
What to do:
1. Take out of the box immediately 
2. Put in a bright indirect light and good airflow
3. Wait a day or so to water fully *only* if soil is very dry or leaves on air plants are very dry
4. Pick a pot that has good drainage
5. Acclimate to sun slowly if succulent requires more light or sun
 
Here is what *not* to do:
 
1. Do not put them in direct sunlight
2. Don't repot right away (wait 1-2 days)
3. Drench them and leave them soaking in water (never let succulent roots sit in water, and don't let air plants sit in water. Make sure to shake out access water in air plants)
4. Move them too much or change location too many times
5. Restrict air flow
6. Fertilize too soon
7. Mess with leaves too much
8. Put next to other plants ( just in case of pests- you should quarantine your new plants from others. You could also sprinkle Diatomaceous Earth in the soil right away.) Don't spray with insecticides right away.

Question 4

Why is my succulent stretching or dull in color?

Accepted Answer

This means the succulent needs more light. You will need to give it more sunlight and rotate your plant every now and then.

Question 5

Why are my succulent leaves turning yellow or mushy?

Accepted Answer

This could mean your succulent is getting too much water. Water less. Check if there are any pests around your plants if you don't think your over watering

Question 6

Why is my succulent leaves crunchy or wrinkly?

Accepted Answer

You need to water your succulent more. Keep a regimented watering schedule with filtered, non-chlorinated water if possible. You should at least water your succulent once a week.

Question 7

What kind of soil should I use for my succulents?

Accepted Answer

We recommend any well-draining soil or cactus / succulent mix at your local garden center/ Home Depot. Avoid normal flower soil, or add 50% perlite or pumice if you don’t have access to a well-draining soil. Raised beds or pots with drainage are recommended in wetter areas.

Question 8

What if my air plant is dry?

Accepted Answer

Let your air plant sit in filtered, non-chlorinated water for 5 minutes. Shake out access water and turn upside down on a towel. Always provide good air flow for air plants.

Question 9

How do I care for my new air plant?

Accepted Answer

Instructions will be provided, but always provide good air flow and indirect bright light for your air plants. Do not put them in direct sunlight. Do not over water. Shake out access water always. Air plants like to be under trees, on wood, in terrariums. You can do anything with it as long as you don't over water and give them the necessary air flow and indirect bright light.

Question 10

Can I use glue on my air plant or succulents?

Accepted Answer

You can use glue for your crafts. I recommend E3600 plant safe glue. You'll need to avoid putting glue on the leaves and try to keep it on the base of the plants.

Question 11

What is your refund policy?

Accepted Answer

Please visit the shipping and full refund policy page on our site

Frequently asked questions